AI software development
How we design and build the systems we later host, patch, and operate.
TAPE Nº 01“Hosting and Maintenance”SP · Super AI Labs · Zürich
Keep the software we build for you stable, secure, and supportable in real operations.
Shipping software is only the beginning. Real value shows up when a system keeps running cleanly under load, stays patched against new vulnerabilities, recovers quickly from incidents, and evolves safely as business needs change.
Super AI Labs offers hosting and maintenance as a continuation of our delivery work. We keep the web platforms, AI systems, document workflows, and internal tools we build for clients stable, secure, and well-supported, with observable operations and clear escalation paths for complex cases.
Practical outputs, not generic AI strategy
- 01
Managed cloud hosting on a suitable platform (for example, Swiss-hosted options, AWS, Google Cloud, or Azure), with environment separation between development, staging, and production.
- 02
Monitoring, alerting, and support during business hours, with agreed response and resolution targets aligned to each system’s business criticality.
- 03
Regular security patching for operating systems, runtimes, libraries, and dependencies, plus proactive monitoring for newly disclosed vulnerabilities.
- 04
Automated backups, tested restore procedures, and documented disaster-recovery plans with defined Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO).
- 05
Observability stack with centralized logs, metrics, traces, and dashboards so performance and errors can be investigated without guesswork.
- 06
Incident response with clear escalation paths, structured postmortems for significant events, and follow-up actions tracked to closure.
- 07
Ongoing minor enhancements, bug fixes, and small feature work under a predictable monthly envelope, with larger changes scoped as discrete projects.
- 08
Quarterly operations reviews covering reliability, security posture, cost, capacity, and a prioritized roadmap of improvements.
Who this service is for
- 01
Organizations that do not have an in-house platform team and want a single, accountable partner for hosting, operations, and ongoing maintenance.
- 02
Teams that want the same engineers who built the system to also run it, so context, architecture, and operations stay connected.
- 03
Swiss clients with data residency, security, or compliance constraints that require careful choices around hosting providers, logging, and backup locations.
- 04
Product owners who want predictable costs, transparent service levels, and a defined path to resolve outages, regressions, and security issues.
Designed for reliability, grounding, and operational handover
The exact stack depends on the problem, but these are the design principles we usually optimize for.
Production-grade operating model
Separate development, staging, and production environments with controlled release pipelines, automated tests, and reviewable deployments.
Security and patching by default
Regular dependency and infrastructure updates, secret management, least-privilege access, and audit trails so security does not drift between releases.
Backups and disaster recovery
Encrypted backups with regular restore tests, defined RPO and RTO targets, and recovery procedures documented as runbooks rather than tribal knowledge.
Observability as a first-class output
Unified logs, metrics, traces, and alert rules so outages and performance regressions are visible early and can be investigated with real data.
Defined service levels
Availability, response, and resolution targets documented per system, sized to actual business criticality rather than a one-size-fits-all SLA.
Clear escalation paths
A tiered escalation model that routes routine issues through normal support and surfaces complex or high-impact cases directly to senior engineers and architects.
Same team that built it
The engineers maintaining the system are the ones who designed and built it, so context, decisions, and tradeoffs are not lost between delivery and operations.
Swiss-aware hosting choices
We select hosting regions, providers, and logging setups with Swiss data protection, nFADP, and sector-specific requirements in mind rather than defaulting to whatever is easiest.
Honest about what is in scope
We define what is covered by maintenance, what counts as a new project, and how escalations work, so there are no surprises when something unusual happens.
Operations as part of delivery
We treat runbooks, observability, and handover readiness as core deliverables from day one, not as post-launch extras added under pressure.
Questions we hear early in the conversation
These are the kinds of questions that usually matter before a team commits to scope, architecture, and rollout.
- Do you only host software you built, or can you take over existing systems?
- Our strongest fit is continuing to operate systems we built, because the architecture, tests, and documentation are already aligned with how we work. We can take over selected external systems after a scoped handover assessment covering code quality, infrastructure, and operational risk.
- What service levels do you offer?
- Service levels are defined per system based on business criticality. A customer-facing revenue system typically needs tighter response and resolution targets than an internal back-office tool. We agree availability, response, and resolution targets in writing rather than applying a generic SLA.
- How do you handle incidents and escalations?
- We operate a tiered model: routine issues go through normal support, while high-impact or complex cases escalate directly to senior engineers and, when needed, to the architects involved in the original build. Significant incidents are followed by a written postmortem and concrete follow-up actions.
- Where will our data be hosted?
- We pick hosting regions and providers with you, based on data residency, nFADP, GDPR, and any sector-specific constraints. For most Swiss clients that means Swiss or EU regions on major cloud providers, or Swiss-hosted options where required.
- How are backups and disaster recovery handled?
- We configure automated, encrypted backups with defined retention, and we run periodic restore tests so recovery is known to work rather than assumed. RPO and RTO targets are agreed per system and documented alongside the runbooks.
- Can you also deliver enhancements and new features?
- Yes. Small enhancements, bug fixes, and minor feature work are usually covered inside the maintenance envelope. Larger changes are scoped as discrete projects using the same delivery process we use for initial builds, so quality and governance stay consistent.
- How transparent is the operation?
- We share dashboards, incident summaries, and quarterly operations reviews that cover reliability, security posture, cost trends, and a prioritized backlog of improvements. You should never need to guess how your system is performing.
Case studies, articles, and next steps
If this is close to what your team needs, these pages are the best next places to look.
See our delivery process
Why operations, runbooks, and handover readiness are part of how we structure projects from the start.
Discuss hosting and maintenance
Start with a scoped conversation about the system, its criticality, and the service levels you actually need.